Dealing With Conflict

The PeopleSmart Academy Dealing With Conflict Course has been designed to provide you with the skills to best respond to conflict and learn how to appreciate conflict and the results it can bring.


Course Overview

On completion of the PeopleSmart Dealing With Conflict Course you will be able to…

In this training you will:

  • Get clear about what you want to achieve.
  • Understand how the other person thinks and feels.
  • Discuss an action plan.
  • Respond to conflict head-on in an appropriate manner.
  • Learn what’s not being said.
  • Understand and cope with the stress of conflict.
  • Learn how different behavioral styles affect how people deal with conflict.


Frequently Asked Questions

What is my time investment?
People move at different speeds so it’s hard to make an accurate estimation, however we have provided an approximate duration with each lesson. Below is a course curriculum which contains the estimated duration for each lesson.
How long do I have access to the course?
You have access to the course for 12 months. If you have not completed the course within that time you can contact us and we will consider an extension.
Does this course have any certificates?
Yes, upon completion of the course you will receive a digital certificate, and a printed copy if you would like one.
Can I have face to face interaction with Instructor
This is an online self paced course, however, you are free to contact the instructor via our direct messaging system from the course area.
When does the course start and finish?
This is self paced learning course. You get access to the training material for 12 months.