Dealing With Conflict
The PeopleSmart Academy Dealing With Conflict Course has been designed to provide you with the skills to best respond to conflict and learn how to appreciate conflict and the results it can bring.
On completion of the PeopleSmart Dealing With Conflict Course you will be able to…
In this training you will:
- Get clear about what you want to achieve.
- Understand how the other person thinks and feels.
- Discuss an action plan.
- Respond to conflict head-on in an appropriate manner.
- Learn what’s not being said.
- Understand and cope with the stress of conflict.
- Learn how different behavioral styles affect how people deal with conflict.